Terms of Service

Agreement to Terms

Welcome to Sfidudetro Inc. ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website (sfidudetro.center) and the purchase of our products and services.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Sfidudetro Inc., a corporation incorporated under the laws of Quebec, Canada.

Company Information

Eligibility and Account Registration

Eligibility

To use our services and make purchases, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information
• Have the legal capacity to enter into binding contracts
• Comply with all applicable laws and regulations

Account Registration

While not required for all services, creating an account provides additional benefits. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

Products and Orders

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product images are for illustration purposes and may not reflect exact appearance
• We reserve the right to correct errors in product information
• All products are subject to availability
• We may discontinue products at any time without notice

Ordering Process

When you place an order:

• You make an offer to purchase the products at the listed price
• We reserve the right to accept or decline your order
• Order confirmation does not guarantee product availability
• We will notify you if we cannot fulfill your order

Pricing and Payment

• All prices are listed in Canadian dollars (CAD)
• Prices include applicable taxes where required
• Shipping costs are calculated separately
• We reserve the right to change prices without notice
• Payment is due at the time of order placement

Payment Terms

Accepted Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Electronic funds transfer (for Canadian customers)
• Net-30 terms for qualified institutional buyers

Payment Processing

• Payment must be received before order processing
• We use secure payment processing systems
• You authorize us to charge your payment method for the full order amount
• If payment fails, we may cancel your order

Billing Disputes

If you believe there is an error in your billing, please contact us within 60 days of the charge date. We will investigate and resolve the issue promptly.

Shipping and Delivery

Shipping Options

• Standard Shipping: 5-7 business days within Canada
• Express Shipping: 2-3 business days to major cities
• Same-Day Delivery: Available in Montreal, Toronto, and Vancouver
• International Shipping: Available to select countries

Shipping Costs

• Free standard shipping on orders over $75 within Canada
• Shipping costs calculated based on weight and destination
• Express and same-day delivery incur additional charges
• International shipping costs vary by destination

Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss transfers upon delivery to the specified address
• You are responsible for providing accurate delivery information
• We are not liable for delays due to weather, strikes, or other force majeure events

Returns and Exchanges

Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• 30-day return window from delivery date
• Items must be in original condition with packaging
• Returns must include all accessories and documentation
• Some items may be subject to restocking fees

Return Process

1. Contact customer service to initiate a return
2. Receive return authorization and instructions
3. Package items securely with return authorization
4. Ship items using provided return label (if applicable)
5. Receive refund or exchange once items are processed

Refunds

• Refunds processed to original payment method
• Processing time: 5-10 business days after receipt
• Original shipping costs are not refunded (unless our error)
• Return shipping costs are customer's responsibility (unless our error)

Product Warranties

Quality Guarantee

We stand behind the quality of our products and offer:

• Manufacturing defect protection for 90 days
• Extended warranty options on select products
• Repair or replacement for covered defects
• Satisfaction guarantee on all purchases

Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage from misuse or abuse
• Damage from unauthorized modifications
• Damage from accidents or negligence
• Products purchased from unauthorized retailers

Safety Standards

All our products meet or exceed applicable Canadian safety standards, including Health Canada requirements and ASTM International standards.

Prohibited Uses

You agree not to use our website or services for any unlawful purpose or prohibited activity, including:

• Violating any laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful code or malware
• Attempting to gain unauthorized access to our systems
• Using automated systems to access our website
• Reselling products without authorization
• Providing false or misleading information
• Harassing or threatening other users or our staff

Intellectual Property

Our Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Sfidudetro Inc. and is protected by Canadian and international copyright laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Reverse engineer any software or technology

Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the purchase price of the products
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted access to our website
• Your sole remedy for defective products is repair, replacement, or refund

Indemnification

You agree to indemnify and hold harmless Sfidudetro Inc. from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

Governing Law and Disputes

Governing Law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

Jurisdiction

Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Quebec, Canada.

Dispute Resolution

Before pursuing legal action, we encourage you to contact us to resolve any issues. We are committed to resolving disputes fairly and efficiently.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. We will notify you of material changes by:

• Updating the "Last Updated" date
• Posting notice on our website
• Sending email notifications (if you have an account)
• Displaying prominent notices during checkout

Your continued use of our services after changes constitutes acceptance of the updated Terms.

Termination

We may terminate or suspend your access to our services immediately, without notice, for any breach of these Terms or for any other reason we deem appropriate.

Upon termination:

• Your right to use our services ceases immediately
• We may delete your account and data
• Outstanding orders will be completed or cancelled at our discretion
• Sections regarding liability, indemnification, and governing law survive termination

Contact Information

If you have questions about these Terms of Service, please contact us:

Additional Terms

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Sfidudetro Inc.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Language

These Terms are prepared in English. If translated into other languages, the English version will prevail in case of conflict.