Privacy Policy

Introduction

Sfidudetro Inc. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sfidudetro.center), purchase our products, or interact with our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act Respecting the Protection of Personal Information in the Private Sector, and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Order Information: Billing and shipping addresses, payment information, purchase history
• Account Information: Username, password, preferences, and account settings
• Communication Data: Messages, inquiries, and feedback you send to us
• Marketing Preferences: Newsletter subscriptions and communication preferences

Technical Information

We automatically collect certain technical information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Managing your account and preferences
• Delivering products and services you request

Communication

• Sending order confirmations and shipping updates
• Responding to your questions and requests
• Sending newsletters and promotional materials (with consent)
• Providing important updates about our services

Business Operations

• Improving our website and services
• Conducting research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and delivery
• Website hosting and maintenance
• Customer support services
• Marketing and analytics

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate or prevent illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to applicable privacy laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How you can manage cookie preferences
• Third-party cookies and analytics
• Your choices regarding tracking

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Regular security assessments and monitoring
• Employee Training: Staff training on privacy and security best practices
• Secure Storage: Personal information stored in secure, protected environments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Rights and Choices

Under Canadian privacy laws, you have certain rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Receive information about how your data is used

Consent Management

• Withdraw consent for marketing communications
• Update your communication preferences
• Opt-out of non-essential data processing

Data Portability and Deletion

• Request deletion of your personal information (subject to legal requirements)
• Receive your data in a portable format
• Request restriction of processing in certain circumstances

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Our retention periods vary based on the type of information:

• Account Information: Retained while your account is active and for 7 years after closure
• Order Information: Retained for 7 years for business and tax purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months
• Support Communications: Retained for 3 years for quality assurance

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately.

International Data Transfers

Your personal information is primarily stored and processed in Canada. In some cases, we may transfer your information to service providers located outside Canada, including the United States. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt, as required by Canadian privacy laws.

Regulatory Information

This Privacy Policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Quebec's Act Respecting the Protection of Personal Information in the Private Sector
• Other applicable provincial and federal privacy laws

If you have concerns about our privacy practices that we cannot resolve, you may file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.