Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $75 within Canada. Express shipping options are also available.
Q: How long does delivery take?
A: Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days to major cities.
Product Safety
Q: Are your toys safe for all ages?
A: All our toys meet or exceed Canadian safety standards. Each product is clearly labeled with appropriate age recommendations.
Q: What materials do you use?
A: We use only non-toxic, BPA-free, and phthalate-free materials. Our wooden toys are made from sustainably sourced, FSC-certified wood.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and e-transfer for Canadian customers. Net-30 terms available for qualified institutional buyers.
Q: Can I cancel or modify my order?
A: Orders can be modified or cancelled within 2 hours of placement. Contact us immediately for any changes.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. Items must be in original condition with packaging for full refund or exchange.
Q: Who pays for return shipping?
A: We provide prepaid return labels for defective items. Customer pays return shipping for change of mind returns.